Frequently Asked Questions
Shopping
1. Delivery charges for orders from the Online Shop?
At Online Urdu Bazar, delivery charges depend on the size and weight of the order, as well as the delivery location. Charges will be calculated during checkout, and you will see the total cost before confirming your order.
2. How long will delivery take?
Delivery times vary based on your location and the shipping method selected. Typically, orders are processed within 1-2 business days, and delivery takes 3-7 business days. We will provide an estimated delivery time at checkout.
3. Do I receive an invoice for my order?
Yes! After placing your order, you will receive an invoice via email. The invoice will include a breakdown of the items purchased, prices, and applicable taxes. You can also access your invoice in your account on our website at any time.
4. When is the order payment taken from my bank account?
Your payment will be processed at the time of order confirmation. Once you submit your payment details, your bank account will be charged. If there are any issues with payment processing, we will notify you promptly.
Payment
1. What is a wishlist?
A wishlist allows you to save books or items you are interested in purchasing later. You can add items to your wishlist while browsing our store, and when you’re ready to buy, you can easily move them to your shopping cart.
2. What should I do if I receive a damaged or wrong product?
We apologize for any inconvenience caused. If you receive a damaged or incorrect product, please contact our customer support team within 7 days of receiving your order. Provide your order number and a photo of the item, and we will arrange for a return, exchange, or refund as per our return policy.
3. Can I change or cancel my order?
Once an order is placed and payment is processed, it is generally processed for shipment. However, if you need to change or cancel your order, please contact our support team as soon as possible. We will do our best to accommodate changes before shipment, but we cannot guarantee changes once the order is dispatched.
4. What is “package tracking” in my orders?
Package tracking allows you to monitor the progress of your order as it moves through the shipping process. After your order is shipped, you will receive a tracking number and a link to track the delivery status. This will provide real-time updates on your order’s location and estimated delivery time.